Frequently Asked Questions
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What time is the check-in and check-out time?Answer:
Check-in starts at 14:00, and check-out is strictly at 12:00.
There is an "hourly room renewal" service.
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What documents should you have with you when checking into the hotel?Answer:
Guests can only check in if they have an identity document (passport).
All guests must have passports, and children must have birth certificates.
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Is it possible to accommodate pets?Answer:
Accommodation in rooms with pets is prohibited by the rules of accommodation in our complex.
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Is there a babysitter service?Answer:
Yes, we have taken care of the parents' relaxing holidays. You can leave your child under the supervision of a babysitter.
*Additional service, please check the cost with the administrator.
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What time are the breakfasts?Answer:
Breakfast for the guests is served in a buffet style, from 7:30 to 11:00 in the restaurant of the Sputnik building
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What is the water temperature in thermal pools?Answer:
+38C
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Is it possible to rent cottages/rooms for photo shoots?Answer:
Yes, we are ready to provide you with a room for a photo shoot, the cost depends on the room category. Contact the sales department by phone 8(800)301-28-88
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What is included in the price?Answer:
The room rate includes: breakfast, access to 3 pools on the territory of the complex, SPA center (sauna, hammam, salt room), children's play center with animation, indoor children's pool, gym, outdoor gazebos and barbecue area, Parking.